How Netflix Reinvented HR: 5 Principles That Changed Everything

“It’s better to have a hole in your team than an ahole in your team!” – Apple’s Dan Jacobs

There is nothing more important than recruiting the right people. That statement from an old manager empowered me as I entered the world of recruitment—and it’s as true today as ever.


Richard Branson has always championed the importance of Talent Attraction and Management. No matter how big Virgin became, he believed talent is the number one driver of success, famously stating:


“There is nothing more important in business than hiring the right team.”


Patty McCord, former Chief Talent Officer at Netflix and author of Powerful: Building a Culture of Freedom and Responsibility, echoes this sentiment. Together, they share a simple truth:


The best person for the job might not always be in front of you—so be strategic in how you find them and set the right culture for them to thrive.


Netflix’s 5 Principles for Reinventing HR


Patty McCord helped shape Netflix’s approach to talent with these five game-changing principles:

  1. Hire, Reward, and Tolerate Only Fully Formed Adults
    Adult-like behaviour means talking openly about issues with your boss, colleagues, and subordinates.
  2. Tell the Truth About Performance
    Honest, simple conversations about performance—done regularly—deliver better results than rigid grading systems.
  3. Managers Own the Job of Creating Great Teams
    Recruit for the future. Think about the skills and results you need tomorrow, not just today.
  4. Leaders Own the Job of Creating Company Culture
    Culture isn’t foosball tables or free snacks. As Gary Vaynerchuk says:

    “A lot of companies believe that having a foosball table, open seating and free pretzels mean you have a great culture—but that doesn’t work.”
  5. Good Talent Managers Think Like Businesspeople First
    Innovators first, HR second. Talent strategy should drive business success.


For a deeper dive, check out Patty McCord’s full article on Harvard Business Review.


For your outsourced talent needs—and advice on setting the right company culture through recruitment and beyond—get in touch:


📧
david@coreus.co.uk

Employer branding tools help showcase company culture and talent effectively
By David Dand December 4, 2025
Discover how employer branding simplifies hiring, reduces costs, and attracts top talent with authentic culture-driven strategies and tools.
By David Dand December 4, 2025
Hiring the right people isn’t just HR— it’s a business growth strategy.
By David Dand December 4, 2025
We built a game to make hiring fairer, smarter, and more engaging—and it worked.
Five essentials for writing job adverts that attract top talent: salary, convenience, culture, respo
By David Dand December 4, 2025
Learn the 5 essentials of a winning job advert—salary, convenience, culture, responsibilities, and progression—to attract top talent fast.
By David Dand December 3, 2025
Five Stages of a Successful Talent Acquisition Approach
By David Dand December 3, 2025
Recruiters Aren’t Button Pushers; They’re Growth Drivers
By David Dand December 3, 2025
Breaking Bias and Building Better Recruitment Journeys
By David Dand December 3, 2025
Balancing Analytics with Authenticity in Talent Acquisition
By David Dand December 3, 2025
Celebrating Individuality and Creating Memorable Candidate Journeys
By David Dand December 3, 2025
How Unfilled Roles Put Pressure on Teams—and Damage Customer Experience